Shipping Information
Every order from our site is hand packaged by the designer himself with love and care.
Expect shipping within 1-3 business days USPS via first class shipping.
Cost of shipping varies based on weight.
Returns
We accept returns up to 30 days after delivery of product.
Returned items must be in their original packaging, unopened, and in the same condition they were delivered in.
Vindicated does not cover shipping costs on returns.
We recommend insuring your shipment. You will not be reimbursed for an item that Vindicated does not receive.
Refunds can be expected 3 business days after delivery of product.
To initiate a refund contact the owner directly at vincentbaker@vindicatedentertainment.com with Subject: “Return”.
Undeliverable & Returned Shipments
We strive to ensure that all packages arrive safely at their destination. However, in cases where a shipment is returned to us as undeliverable, unclaimed, or due to an incorrect address provided by the customer, the following policies apply:
Customer Responsibility for Correct Shipping Information
It is the customer’s responsibility to provide an accurate and complete shipping address.
If an order is returned due to an incorrect address, unclaimed status, or failure to arrange pickup, we are not responsible for the cost of re-shipping.
Re-Shipment Policy
If a package is returned to us, the customer may request a re-shipment. However, they will be responsible for covering the additional shipping cost.
We will verify the shipping address with the customer before attempting another shipment.
Refunds for Returned Shipments
If a package is returned to us and the customer no longer wishes to receive it, a refund may be issued minus the original shipping cost and any applicable return fees.
If the package included limited-run or exclusive items, we reserve the right to issue store credit instead of a refund.
Unclaimed Orders & Timeframe
If a customer does not respond within 30 days of being notified of a returned shipment, the order may be considered abandoned. In such cases, we reserve the right to retain or resell the product without issuing a refund.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen items. Customers should contact their local carrier or file a claim if they suspect theft.
F.A.Q.
What do I do if I didn’t receive my order or it’s wrong?
Contact vincentbaker@vindicatedentertainment.com with what you ordered and what’s wrong with your order.
Have questions or suggestions?
Contact us directly